Join a growing startup team that is connecting 100,000's of citizens to each other and their government world wide. Our data feeds are distributed by hundreds of media partners who use the data to inform readers and hold their government accountable. SeeClickFix is an affirmative action - equal opportunity employer.

Come join us in remaking the user interface to government. Power to the community!

We believe treating our employees right is important to doing great work. Here are the benefits we are offering right now:

SeeClickFix is an Equal Employment Opportunity Employer. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner—without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes.



Browse Openings

We are looking for a mid to senior Android Engineer with 5+ years of development experience and 2+ years Android experience. A successful candidate should demonstrate extensive knowledge of the Android SDKs, and design patterns such as MVVM and clean architecture.

Our team develops iOS, Android, Ember, and Rails applications. Our development practices include Agile practices, pair programming, test driven development, continuous deployment, and responsive design.

Our product roadmap involves solving problems in the areas of mapping, geospatial databases, workflow management, external integrations, online communities, data analysis, accessibility and more.

We are looking for experienced engineers that have a history of learning new technologies and working effectively in a team environment.

About the Role

Applicants for these positions must be …

  • Comfortable with change and continuous learning
  • Willing to develop in a pairing environment
  • Able to prepare clear technical documentation
  • Experienced building and shipping production web systems
  • Practiced in front-end and back-end technologies
  • Comfortable with git or other revision control systems
  • Familiar with testing methodologies and frameworks
  • Experienced with Postgres or other SQL databases in a production environment
  • Willing and able to work in our New Haven, Connecticut office

The following aren’t required but would be helpful …

  • A bachelor’s degree in Computer Science, Software Engineering, or a closely related program
  • PostGIS
  • GIS mapping systems or APIs
  • REST API experience

How to Apply

Interested? Please send us a message and include the following information:

  • A copy of your resume (text or PDF please) and/or links to an online resume.
  • Links to any other resources that you think would help us learn about you (blog, GitHub, apps, etc)
  • A brief description of your work experience with Rails, Ember, iOS, or Android
  • A link to a article, blog entry, tutorial, slide deck, etc. about software development or technology that you recently found interesting

Are you a great listener? Do you value helping people? Want to make an impact and do work that is meaningful? This opportunity is for you!

We are looking for a motivated and hands-on person with customer support experience to join our Client Services team in the role of Customer Success Specialist. You will be tasked with responding to client and resident requests for support. As a member of the Customer Success Team, this role serves as one of the main entry points for clients and citizen to reach out for help.

This listing is for a full-time position at our office in downtown New Haven.

About the Role

Ideal Candidates are…

  • Passionate and driven to continually learn and achieve more
  • Dedicated to crazy awesome excellent customer service
  • Skilled at connecting with people on a human-level to achieve connectedness and partnership
  • Willing to tackle the unknown with little direction
  • Patient and optimistic, and translate that ethic into written and verbal communications
  • Ability to turn an upset user into a user for life
  • Prepared to carry weight for others and take on tasks outside of your typical responsibilities
  • Excellent written and verbal communication skills
  • Ability to tackle small, sometimes redundant, tasks quickly

Job Responsibilities:

  • Friendly, responsive, and timely reply to all client and citizen requests for support (via email, tickets and phone)
  • Coordinate zero to minimal backlog of outstanding support requests at all times
  • Manage and process SeeClickFix.com site moderations multiple times per day
  • Work with teammates to ensure coverage for support M-F 8am-6pm ET
  • Actively ensure that support tasks are not landing on the plates of other non-support staff – proactively seek to address all support tasks
  • Create and promote FAQ content to drive self-service support
  • Become an expert in and knowledgeable of the SeeClickFix community, CRM and mobile products
  • Be involved in conversations about product features and defects, and share ideas on enhancements and solutions
  • Advise on client feature requests
  • Take on and complete ad hoc projects, as directed by management

Education & Related Experience:

  • College degree or equivalent
  • Experience with social media (Twitter, Facebook, LinkedIn, etc.)
  • Experience with mobile devices
  • Able to understand and discuss basic web technology
  • Comfortable learning and figuring out new technology
  • Understanding of civics and local government structure, a plus
  • Demonstrated ability to work within tight deadlines
  • Knowledge of html, a plus

How to Apply

Interested in applying? Please send a cover letter and resume to cari@seeclickfix.com.

We are looking for senior developers (5+ years of experience) who have 2+ years of experience with Javascript single page application frameworks such as Ember, React, Vue, or Angular as well as some backend experience with frameworks such as Ruby on Rails, Django, or Laravel.

Successful applicants will have a history of learning new technologies and working effectively in a team environment. Our engineering practices include agile development, pair programming, test driven development, continuous deployment, and responsive design.

Our product roadmap involves solving problems in the areas of mapping, geospatial databases, workflow management, external integrations, social networks, data analysis, accessibility and more.

About the Role

Applicants for this position must be…

  • Able to work in our New Haven, Connecticut office
  • Comfortable with change and continuous learning
  • Willing to develop in a pairing environment
  • Familiar with testing methodologies and frameworks
  • Familiar with building and shipping production applications
  • Comfortable with git or other revision control systems

The following aren’t required but would be helpful…

  • UI/UX visual design experience
  • Experience with HTTP based APIs such as REST, JSONAPI, or SOAP
  • Familiar with Postgres or other SQL databases in a production environment
  • GIS mapping systems or map APIs
  • A bachelor’s degree in Computer Science, Software Engineering, or a closely related program

How to Apply

Interested? Please send us a message and include the following information:

  • A copy of your resume (text or PDF please) and/or links to an online resume
  • Links to any other resources that you think would help us learn about you (blog, GitHub, apps, etc)
  • A brief description of your work experience related to Javascript and SaaS products
  • A link to an article, blog entry, tutorial, slide deck, etc. about software development or technology that you recently found interesting

Are you great at relationships and value the art of conversation? Are you hungry to make an impact and do work that is meaningful? Then this opportunity is for you!

We are looking for a motivated and hands-on person with relationship management experience to join our Customer Success Team in the role of Partnership Manager. As a Partnership Manager you will be tasked with building and maintaining strong, long-lasting client relationships. This role manages existing client accounts, serves as the lead point of contact for assigned clients, and works to make each client a successful SeeClickFix partner.

This listing is for a full-time position at our office in downtown New Haven.

Ideal Candidates Are…

  • Patient and optimistic with the know how to translate that ethic into written and verbal form
  • Able to manage client expectations while encouraging them to take action
  • Skilled at connecting with clients on a human-level to achieve connectedness and partnership
  • Ready to contribute to our start-up culture and prepared to carry weight for others and take on tasks outside of your typical responsibilities when needed. SeeClickFix culture is one of dedication to the community over everything else

Job Responsibilities

  • Build and maintain strong, long-lasting client relationships
  • Contribute as a member of the Customer Success through client retention and growth
  • Develop a trusted advisor relationship with key client stakeholders and executive sponsors
  • Operate as the lead point of contact for matters specific to your assigned clients
  • Ensure the timely and successful delivery of SCF solutions according to customer needs and objectives
  • Forecast and track key account metrics
  • Identify and grow opportunities within territory and collaborate with sales
  • Seek out and close upsell deals, expanding our products/features among existing client
  • Hold account reviews with all assigned clients on a regular basis
  • Forecast “at risk” clients and develop plans to improve client relationship and engagement
  • Assist with high severity requests or issue escalations as needed
  • Identify marketing opportunities and write blog articles on client stories
  • Manage client expectations
  • Effectively communicate with client and SCF senior management, project team members, 3rd party consultants and others
  • Provide timely status updates in ticketing and project management systems, meetings, etc.
  • Anticipate roadblocks, assess alternatives, and recommend solutions
  • College degree
  • A healthy respect for process to keep everyone coordinated and moving forward
  • The knowledge and experience to know when to go around the process
  • Outstanding written and verbal communication skills
  • Ability to tackle small, sometimes redundant, tasks quickly and painlessly
  • Ability to lead meetings either in person, on the phone or through video calling
  • Effective at interacting with teammates and management from multiple locations
  • Skilled in grasping complex concepts and presenting them in clear and concise language
  • Able to understand and discuss basic web technology
  • Comfortable learning and figuring out new technology
  • Demonstrated ability to work within tight deadlines
  • A willingness to tackle the unknown with little direction

How to Apply

To apply please send an email to our Director of Customer Success, Cari Tate. Please include a resume and cover letter.

We are looking for a senior developer (5+ years of experience) who has 2+ years of experience with one or more of the following technology stacks:

  • Ruby on Rails
  • Ember / React / Angular

Successful applicants will have a history of learning new technologies and working effectively in a team environment. We’re looking for someone who loves pragmatic, clean solutions.

Our product roadmap involves solving problems in the areas of mapping, geospatial databases, workflow management, external integrations, data analysis, accessibility and more.

About the Role

Applicants for these position must be …

  • Able to work in our New Haven, Connecticut office
  • Willing to develop in a pairing environment
  • Familiar with testing methodologies and frameworks
  • Familiar with building and shipping production applications
  • Comfortable with git or other revision control systems

The following aren’t required but would be helpful …

  • DevOps experience including Heroku, AWS, Linux VMs, chef, etc.
  • UI/UX design experience (web or mobile)
  • Experience with HTTP based APIs such as REST, JSONAPI, GraphQL, or SOAP
  • Familiar with Postgres or other SQL databases in a production environment
  • GIS mapping systems or APIs
  • A bachelor’s degree in Computer Science, Software Engineering, or a closely related program

How to Apply

Interested? Please send us a message and include the following information:

  • A copy of your resume (text or PDF please) and/or links to an online resume
  • Links to any other resources that you think would help us learn about you (blog, GitHub, apps, etc)
  • A brief description of your work experience related to Rails, Javascript
  • A link to an article, blog entry, tutorial, slide deck, etc. about software development or technology that you recently found interesting
SeeClickFix Made in
New Haven